Support · 01
Frequently asked.
If you can't find what you need here, drop us a line — we reply to every email within a day.
Orders placed before 2pm Mountain Time on a business day ship the same day. Orders placed later, on weekends, or on U.S. federal holidays go out the next business morning. You'll get a tracking email the moment the label is generated.
Most U.S. orders arrive within 3–5 business days via standard ground shipping. Delivery windows are carrier estimates and can shift with weather or seasonal volume.
Standard U.S. shipping is included on every order — no minimum. Expedited 2-day and overnight are offered at cost at checkout.
Yes — we ship to select international destinations. Duties, taxes, and any local fees are the responsibility of the customer and are not collected at checkout.
We offer a 30-day money-back guarantee on every product. Contact support with your order number and we'll send a prepaid return label. Refunds are issued to the original payment method within 5–7 business days of us receiving the return.
No. Every RGB pad ships with a built-in controller — you cycle effects, brightness, and speed with a button on the cable. The pads will run any of the 22 onboard effects without installing anything.
Yes. Our universal-fit caps are designed around the DualSense, DualShock 4, Xbox Series, and Xbox One stick geometries. Console-specific variants are also available where the fit differs meaningfully.
Magnetic coolers work with most slim MagSafe-compatible cases. Heavy battery-style cases will weaken the magnetic hold. Our clamp-style coolers fit phones with cases from 4.0–7.5 in wide.
The covers on the Resta and Coda rests are removable and machine-washable on a cold cycle. The walnut wrist riser is wood and is wiped clean with a damp cloth only — no submerging.
All major credit cards: Visa, Mastercard, American Express, and Discover. Payments are processed over a 256-bit SSL channel via Authorize.Net and we never store full card numbers on our servers.
Once your package leaves our facility you'll receive a tracking number by email. Most U.S. orders track in real-time after the first scan.
Email us within 7 days with a photo of the damage and your order number. We'll replace it at no cost and file the carrier claim ourselves.
